Q.
What shipping service do you use?
A.
We use USPS Priority Flat Rate Shipping whenever possible. Sometimes USPS over calculates the shipping rate. If we can safely pack your order in a flat rate box or envelope and the rate is cheaper than what USPS calculates and you have paid, then we will issue you a refund for the difference. We ship out orders from our Oklahoma City distribution center (4) days a week. Your package should arrive 3 - 5 days after it leaves our facility.

Q.
What is your return policy?
A.
If for any reason you are unhappy with your tile, WesTiles will exchange or refund your tile as long as it is in salable condition(i.e. tile is still on mounted backing, etc.). Please email us with any problems & we will do our best to fix it. Buyer is responsible for all shipping charges involved in a return or exchange.

Q.
Do you offer order tracking?
A.
When you place an order, we will email you a confirmation letter with the order number. When your order leaves our distribution center, we will send you an email with the tracking information, then you can come back to WesTiles.com and utilize the USPS Track & Confirm tool on our main page, giving you the ability to track your order.

Q.
Why should I set up an account with WesTiles.com, will you send me lots of emails?
A.
No. When you sign up for an account with WesTiles.com, you can opt-in to our mailing list to receive information from WesTiles.com about new services, features, special offers, and contests that we think you find interesting and valuable. We generally send only one or two emails per month. We fully believe in the Can-Spam act, you will always have the option to opt-out of receiving email offers from WesTiles.com.

Q.
Why should I take the time to fill out a review for your site?
A.
Here at WesTiles we believe in taking care of our customers. Once you have received your order, please take the time to log back into your WesTiles account, and fill out a review for the product(s) that have purchased. By doing that, you are helping us make things better for you; the customer. In addition, to thank you for taking the time to give us your thoughts on our service and products we will send you our popular "How to make your own mosaic art work" how to guide, that is filled with the hottest "tips & tricks" for mosaic artist, tile setters, and contractors.

Q.
Where is your distribution center located?
A.
We are located at: 4529 NW 36th Street Oklahoma City, Oklahoma 73122 Give us a Call at 405-787-Tile (8453) or E-Mail us at inquiries@WesTiles.com to set up an appointment.

Q.
If you no longer wish to receive information about specials from WesTiles.com?
A.
E-mail us at remove@WesTiles.com and we will take care of it.